PODs are organized around specific customer needs or business functions, ensuring that IT services are closely aligned with business objectives. This customer-centric approach enables PODs to better understand and address the unique requirements of their assigned customer base.

Each POD operates as a self-contained unit with its own set of resources, responsibilities, and decision-making authority. This autonomy allows PODs to respond quickly to customer demands, adapt to changing requirements, and make decisions that best serve their customers' interests.

PODs consist of diverse teams with expertise in different areas of IT, fostering collaboration and knowledge sharing among team members. This cross-functional approach enables PODs to deliver comprehensive solutions that encompass various aspects of IT service delivery.

PODs are accountable for the end-to-end delivery of IT services to their respective customers, from requirements gathering and solution design to implementation and ongoing support. This accountability fosters a sense of ownership and responsibility among team members, driving them to deliver high-quality services and meet customer expectations.

The POD model is inherently scalable, allowing organizations to easily adjust the number and composition of PODs based on evolving business needs and priorities. This flexibility enables organizations to allocate resources more efficiently and effectively, ensuring optimal service delivery across the enterprise.